Nieuw in de academie

Income statement

The income statement, or profit and loss account, is a fixed component of the annual financial report. It provides an overview of all income and expenditure in one financial year.

Cash flow statement

Engels, essential, ExcellentSkills

The cash flow statement provides an overview of the incoming and outgoing cash flows. This essential explains how to compile this financial statement.

Balance sheet

Engels, essential, ExcellentSkills

The balance sheet is a fixed component of the annual financial report. It provides an overview of your assets, liabilities and equity at a specific moment in time.

De 6 denkhoeden van de Bono

essential, Online trainingen consumenten, Online trainingen organisaties

Een veelgebruikte techniek om mee te brainstormen, problemen op te lossen en tot besluiten te komen, is de 6 denkhoeden van de Bono. In deze essential leer je hoe je deze techniek toe kunt [...]

Conflictregels in boek 10

essential, ExcellentSkills, Gemeente

In deze essential gaan we in op de conflictregels van boek 10 van het burgerlijk wetboek.

SLiM! Training

essential, ExcellentSkills, Gezond & Fit

Wil jij vitaal, geïnspireerd en op je nummer 1 talent aan het werk zijn? Dan is de SLiM! training ideaal voor jou. Tijdens deze training ga je aan de slag met oefeningen gericht op jouw vitaliteit.

Solving customers’ problems

Engels, essential, ExcellentSkills

Whatever the nature of your customers’ problems, this essential describes the five steps to follow when developing a solution-oriented approach.

Customer satisfaction

Engels, essential, ExcellentSkills

This essential describes the five aspects of customer service that define the customer’s experience. Paying extra attention to these aspects is the best way of guaranteeing customer satisfaction.

Winkelmand

Nieuw in de academie

Income statement

Cash flow statement

Balance sheet

De 6 denkhoeden van de Bono

Conflictregels in boek 10

SLiM! Training

Solving customers’ problems

Customer satisfaction

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