Speed reading
Piles of reading material to get through, professional magazines to read, e-mails to process, and all this coupled witha lack of time. Sound familiar? This course will help you to double your [...]
Working together on sustainable employability
Use this group course to learn more about the topic of sustainable employability together with your colleagues. It includes the themes vitality, continuous learning and the importance of a [...]
Income statement
The income statement, or profit and loss account, is a fixed component of the annual financial report. It provides an overview of all income and expenditure in one financial year.
Cash flow statement
The cash flow statement provides an overview of the incoming and outgoing cash flows. This essential explains how to compile this financial statement.
Balance sheet
The balance sheet is a fixed component of the annual financial report. It provides an overview of your assets, liabilities and equity at a specific moment in time.
Solving customers’ problems
Whatever the nature of your customers’ problems, this essential describes the five steps to follow when developing a solution-oriented approach.
Customer satisfaction
This essential describes the five aspects of customer service that define the customer’s experience. Paying extra attention to these aspects is the best way of guaranteeing customer satisfaction.
Saying no to customers
We sometimes have to say ‘no’ to our customers. This essential explains the best way of doing this, while maintaining a good customer relationship.
Risky negotiation methods
Negotiators sometimes use sneaky tricks to get what they want from the negotiation process. This series of essentials presents some of these techniques, explains how to recognise them and gives [...]
What is corporate governance?
Corporate governance defines how a listed company is managed and controlled, and includes legislation for the appropriate supervision of these policies. This essential explains the basics in more [...]
